Information we collect
We may collect the following categories of information:
- Personal information you provide to us, such as your name, phone number, email address, service address, pickup city, preferred timing, and any information you submit through quote forms or direct communications.
- Job and property information, including uploaded photos, access notes, item details, pickup instructions, scheduling details, and related communications.
- Communication information, including SMS messages, emails, phone calls, and other correspondence.
- Technical information collected automatically when you visit our website, such as IP address, browser type, device type, pages visited, and website usage data.
- Cookie and tracking information collected through cookies and similar technologies.
How we collect information
We collect information in the following ways:
- Directly from you when you fill out a quote form, upload photos, contact us, schedule service, subscribe to communications, or otherwise interact with us.
- Automatically when you visit eastbayjunk.com through cookies and similar tracking technologies.
- Through our customer relationship management, communications, and booking platform, GoHighLevel, which helps us manage contact records, forms, conversations, appointment scheduling, and automation workflows.
- From communications you initiate with us by phone, SMS, or email.
How we use information
- Review quote requests and understand the scope of hauling work.
- Prepare estimates based on photos, access notes, and job details.
- Respond to inquiries and quote requests.
- Schedule, confirm, and follow up on pickup appointments.
- Send service-related communications by SMS, phone, and email where permitted.
- Send reminders, scheduling links, confirmations, and customer care messages.
- Maintain contact records, job records, and communication history.
- Improve our website, quote process, messaging, and customer experience.
- Protect against fraud, misuse, unauthorized activity, or security issues.
- Comply with legal obligations and enforce our terms and policies.
Photos and property details
Photos submitted for quotes should show only the items, rooms, access points, driveways, stairs, gates, or property areas needed to estimate the job. Please avoid including sensitive personal documents, financial records, medical information, personal mail, or unnecessary private information in photos.
We use submitted photos and property details to review the job, prepare an estimate, identify access or disposal considerations, and plan pickup service if the job is scheduled.
SMS and communications
By providing your mobile phone number and opting in, you agree to receive SMS messages from Shane and Sons Holdings DBA East Bay Junk. Opt-in may occur when you submit a form on our website, request a quote, provide your phone number during a scheduling process, or otherwise expressly consent to receive text messages from us.
These messages may include:
- Quote request confirmations.
- Estimate follow-ups.
- Scheduling links.
- Appointment confirmations.
- Appointment reminders.
- Rescheduling notices.
- Service follow-ups.
- Customer support communications.
If you separately opt in, we may also send marketing or promotional messaging, including special offers, discounts, announcements, and similar updates.
Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.
You may opt out of SMS messages at any time by texting STOP to 844-569-5865. For help, text HELP to 844-569-5865, email shane@eastbayjunk.com, or call 844-569-5865.
We may also send communications by email for quote, scheduling, customer care, and service-related purposes. You may follow unsubscribe instructions in marketing emails, where applicable, or contact us directly to update your communication preferences.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.
Customer opt-in data is never sold, rented, or shared for marketing. Shane and Sons Holdings DBA East Bay Junk does not share SMS consent with affiliates or third parties for marketing or promotional purposes.
Data sharing policy
We do not sell customer personal information. We do not rent customer personal information. We do not provide customer personal information to outside parties for their own marketing or promotional use.
We may provide information only when necessary to operate our business and deliver services, such as to trusted service providers that support website hosting, appointment management, customer communications, and related business operations. These providers may access information only to perform services on our behalf and only under appropriate confidentiality and data protection obligations.
GoHighLevel is our primary platform provider and acts as a data processor for contact records, forms, conversations, appointment scheduling, and automation workflows.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.
We do not provide SMS consent data to affiliates or outside parties for marketing. Lead data is never sold, and lead data is never provided for promotional use by any outside organization.
We may also provide information when required by law, regulation, court order, legal process, or governmental request, or when necessary to protect our rights, safety, or property.
Cookies and tracking technologies
Shane and Sons Holdings DBA East Bay Junk uses cookies and similar technologies on eastbayjunk.com to support website functionality, improve user experience, understand website traffic, and maintain the performance and security of our website.
Cookies may collect technical and usage information such as browser type, device information, IP address, and pages viewed. You can control cookies through your browser settings. Disabling cookies may affect certain website features.
More detail is available in our Cookie Policy.
Data security practices
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or destruction. These measures include secure account controls, restricted access to information, and use of reputable service providers and platforms.
While we take reasonable steps to protect your information, no system can guarantee absolute security.
Data retention
We retain personal information for as long as reasonably necessary to respond to quote requests, provide estimates, schedule and perform services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.
When information is no longer needed, we will take reasonable steps to securely delete it or de-identify it, as appropriate.
Third-party services
We use GoHighLevel as our primary customer relationship management, form, automation, communications, and appointment booking platform. GoHighLevel may process and store contact information, form submissions, uploaded photos, appointment details, conversations, and workflow data on our behalf.
We may also rely on standard website infrastructure and communications providers that help us operate our business. These providers act only as service providers supporting Shane and Sons Holdings DBA East Bay Junk operations.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.
Your rights and choices
Depending on where you live, including California, you may have rights regarding your personal information, subject to applicable law. These rights may include the right to request access to the personal information we maintain about you, request correction of inaccurate information, request deletion of information in certain circumstances, and request information about how your data is used.
You may also choose not to provide certain information, but that may limit our ability to respond to quote requests, prepare estimates, or schedule service.
To exercise privacy rights or make a privacy-related request, contact us at shane@eastbayjunk.com or 844-569-5865.
Opt-out instructions
You may opt out of SMS communications at any time by texting STOP to 844-569-5865. You may text HELP to 844-569-5865 for assistance.
You may opt out of email marketing messages by using the unsubscribe link included in those messages, where applicable, or by contacting us directly.
You may also contact us at shane@eastbayjunk.com or 844-569-5865 to update your communication preferences.
Children's information
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make updates, we will post the revised policy on our website.
Your continued use of our website or services after changes are posted means the updated Privacy Policy will apply to your interactions with us, to the extent permitted by law.
Contact information
Shane and Sons Holdings DBA East Bay Junk
329 Glendora Circle
Danville, CA 94526
Email: shane@eastbayjunk.com
Phone: 844-569-5865
Website: https://eastbayjunk.com